Terms of Service

Last updated: October 4th 2024

From everyone at Prilo, thank you for using our products! We build them to help you do your best work. There are many people using Prilo products every day. Because we don’t know every one of our customers personally, we have to put in place some Terms of Service to help keep the ship afloat.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Prilo.

When we say “Services” or "Service", we mean our website, prilo.com, and any product created and maintained by Prilo, whether delivered within a web browser, desktop application, mobile application, or another format.

When we say “You” or “your”, we are referring to the people or organizations that own an account with one or more of our Services. Please note that we might have specific ownership policies for our products.

We may update these Terms of Service ("Terms") in the future. Typically these changes have been to clarify some of these terms by linking to an expanded related policy. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms. There may be times where we do not exercise or enforce a right or provision of the Terms; however, that does not mean we are waiving that right or provision. These Terms do contain a limitation of our liability.

If you violate any of the Terms, we may terminate your account. That’s a broad statement and it means you need to place a lot of trust in us. We do our best to deserve that trust by being open about who we are, how we work, and keeping an open door to your feedback.

Account Terms

  1. You are solely responsible for maintaining the security of your account and password, and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage resulting from your failure to comply with this security obligation. We recommend that all users set up two-factor authentication for added security whenever possible.
  2. You may not use the Services for any purpose outlined in our Use Restrictions policy, and you may not permit any of your users to do so, either.
  3. You are solely responsible for all content posted to, and activities that occur under your account, including content posted by, and activities of, any users in your account.
  4. You must be a human. Accounts registered by “bots” or other automated methods are strictly prohibited.

Payment, Refunds, and Plan Changes

  1. If you are using a free version of one of our Services, it is entirely free; we do not ask for your credit card information, and just like for customers who pay for our Services, we do not sell your data.
  2. For paid Services that offer a free trial, we clearly explain the trial period's length when you sign up. After the trial period, you need to pay in advance to continue using the Service. Failure to pay will result in the freezing of your account, making it inaccessible until the payment is made. Accounts frozen for an extended period will be queued for auto-cancellation. Please refer to our Cancellation policy for further details.
  3. If you upgrade from a free plan to a paid plan, your card will be charged immediately, and your billing cycle commences on the upgrade day. For other plan upgrades or downgrades, the new rate becomes effective from the subsequent billing cycle.
  4. All fees are exclusive of any taxes, levies, or duties imposed by taxing authorities. Where necessary, we will collect and remit those taxes to the relevant authorities. Please see our Taxes policy for more details. Otherwise, you are responsible for paying all taxes, levies, or duties.
  5. Refunds are processed according to our Refund policy.

Cancellation and Termination

  1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a straightforward, no-questions-asked cancellation link. Instructions for canceling your account can be found in our Cancellation policy. Please note that an email or phone request to cancel your account is not considered an automatic cancellation. For assistance with canceling your account, please contact our Support team.
  2. Upon account cancellation, all your content will become immediately inaccessible within the Services. The data will be permanently deleted upon request, and once deleted, cannot be restored. Should you wish to export any data prior to account cancellation, please contact our Support team.
  3. If you cancel the Service before the current paid-up month ends, the cancellation takes effect immediately, and you will not be charged again. We do not prorate unused time during the last billing cycle. Refer to our Refund policy for more information.
  4. We reserve the right to suspend or terminate your account, denying any current or future use of our Services, for any reason, at any time. Suspension results in the inability to access the account or any content on it for you and any other users under your account. Termination results in the deletion of the account or access to it, forefeiting and relinquishing all content within the account. Additionally, we reserve the right to refuse the use of the Services to anyone at any time, for any reason. This prerogative stems from the necessity to address accounts engaging in activities contrary to our values and policies, of which we maintain a staunch stance. For further details, please consult our Use Restrictions policy.
  5. Verbal, physical, written, or other abuse, including threats of abuse or retribution, directed towards a Company employee or officer, will lead to immediate account termination.

Modifications to the Service and Prices

  1. Occasionally, we may modify the pricing structure for our products. While we generally exempt existing customers from these changes, we reserve the right to adjust prices for current customers. In such instances, we pledge to provide a minimum of 10 days' notice and inform affected individuals via their registered email address. Notices about changes may also be posted on our websites or the pertinent Services.

Uptime, Security, and Privacy

  1. Your use of the Services is entirely at your own risk. We offer these Services on an “as is” and “as available” basis, and do not provide service-level agreements. Nonetheless, we take the uptime of our applications seriously.
  2. We retain the authority to temporarily deactivate your account if your usage significantly surpasses the average usage of other customers of the Services. We will communicate with the account owner before taking any action unless rare circumstances require immediate intervention to prevent service degradation for other customers.
  3. We implement several measures to safeguard and protect your data by storing it in databases. While uncommon, there may be instances where we transmit your data through our network without encryption.
  4. Any outputs of the application cannot be shown to other people. If a user shares generated roleplays, or other outputs of the application, their account will be suspended with no refund, and they will be fined $10,000. By using the application, users agree to the use of cookies and data in our database being saved permanently.
  5. By using our Services, you entrust us with your data. We uphold this trust by processing your data solely as outlined in our Privacy Policy and for no other purposes. Within legal constraints and for certain reasons, Prilo may access your data:
  6. We engage third-party vendors and hosting partners to furnish the requisite hardware, software, networking, storage, and related technology essential for running the Services. An exhaustive list of all subprocessors managing personal data can be accessed here.
  7. According to the California Consumer Privacy Act (“CCPA”), Prilo functions as a “service provider” in relation to your use of the Services, and not as a “business” or “third party”. This implies that we process any data you share with us exclusively for the purpose you signed up for, and as delineated in these Terms, the Privacy policy, and supplementary policies. We abstain from retaining, using, disclosing, or selling this information for any other commercial objectives without your explicit permission. Simultaneously, you commit to adhering to your obligations under the CCPA and pledge not to abuse Prilo’s Services in a manner infringing upon regulatory statutes.

Copyright and Content Ownership

  1. All content uploaded on the Services must adhere to copyright regulations.
  2. By posting content on our platform, you grant us a limited license to utilize the material to furnish the Services, yet no ownership rights are asserted over said content. Any materials submitted to the Services will remain your property.
  3. While we do not pre-screen content, we reserve the right (though we are not obligated) to reject or delete any content available through the Service.
  4. The Company, or its licensors, retain all rights, titles, and interests in the Services, encompassing all intellectual property rights therein. Through utilization of the Services, you do not acquire any ownership rights within the Services. Replicating, imitating, or reusing any part of the HTML, CSS, JavaScript, or visual design components without explicit written consent is prohibited. Requests for utilizing the Company’s logos or any Service logos for promotional purposes must be submitted via email. We withhold the privilege to revoke permissions if these Terms are violated.
  5. You undertake not to replicate, duplicate, vend, resell, or exploit any portion of the Services, service usage, or service access without obtaining explicit written clearance from the Company.

Features and Bugs

We meticulously design our Services based on our own experience and that of customers who generously share their feedback. Although no service can cater to everyone's specific requisites or expectations, we do not warrant that our Services will meet your distinct requirements.

Furthermore, all features undergo rigorous testing prior to deployment. As with any software, occasional bugs may exist within our Services. Reported bugs are meticulously tracked, and priority ones, particularly pertaining to security or privacy, are expeditiously addressed. Not all reported bugs are guaranteed to be remedied, and we do not ensure completely error-free Services.

Services Adaptations and API Terms

For certain Services, we may provide Application Program Interfaces (“APIs”). Any utilization of the API, inclusive of access through third-party products, is bounded by these Terms in conjunction with the subsequent specific conditions:

  1. Understanding and agreement are explicitly expressed that we bear no responsibility for any damages or losses stemming from your API usage or third-party products accessing data via the API.
  2. Third-party entities must refrain from accessing and utilizing the API if the functionality involves applications for remote recording, monitoring, or reporting of a Service user's activity — excluding time tracking — both within and outside the applications. The Company reserves the sole discretion to assess if an integration service infringes upon this directive. Third parties deploying an integration for remote user surveillance must dismantle the integration as instructed.
  3. Abuse or excessive requests to the Services via the API may result in temporary or permanent suspension of your account's API access. Evaluation of API abuse or overutilization is at the Company's sole discretion. In cases necessitating account access suspension, a warning will typically precede the action against the account owner. If the API usage poses a present or potential risk of downtime, we may restrict access without prior notice.

We bear no liability for any consequences arising from potential third-party integrations.

Liability

Liability is a recurrent theme within these Terms; hence, it is consolidated for clarity:

You unquestionably comprehend and consent that the Company holds no liability, in law or equity, toward you or any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive, or exemplary damages. This includes, but is not restricted to, damages for loss of profits, goodwill, use, data, or other intangible losses — irrespective of whether the Company had foreseen the likelihood of such damages. This absolution extends to: (i) usage or inability to use the Services; (ii) expenses involved in procuring substitute goods and services due to goods, data, information, or services procured or received, or messages transmitted or transactions entered, via or from the Services; (iii) unauthorized access to, or alteration of, your transmissions or data; (iv) declarations or acts of any third party on the service; (v) or any matter associated with these Terms or the Services, whether in the form of a breached agreement, tort (including negligence, whether active or passive), or any other liability theory.

To simplify: opting for our Services necessitates a wager on our credibility. Should the gamble fail, the onus falls on you, not us. We diligently strive to ensure a secure and reliable betting opportunity through prudent business management; investments in security, infrastructure, and talent; and a genuine commitment to your trust. Your selection of our Services is greatly appreciated.

For any inquiries regarding these Terms, kindly reach out to our Support team.